POLICIES AND PROCEDURES
General Information
· MINIMUM STAYS - We require a 3 night minimum stay in the majority of our properties. There are some holidays and properties that will require a longer stay or even a weekly minimum.
· ADVANCE RESERVATIONS - Reservations are accepted up to one year in advance. Reservation dates will be confirmed. However, we cannot guarantee rates or unit assignment that far in advance. Once rates are set the following year, a new confirmation will be mailed to you. Unit assignment cannot be guaranteed – there are circumstances that occur that make the guarantee of a specific unit impossible.
· RATES - Rates are subject to change without notice.
· UNDER 25 / SPRING BREAK POLICY - We will rent to no single groups under the age of 25 unless accompanied by a parent or legal guardian. We reserve the right to check ID’s and refuse admittance to our condos. A parent must be staying in the unit at all times. Our rental properties are monitored for violations of this policy. All Violators will be evicted with all rental monies being forfeited and additional charges may apply. Reservations made under false pretenses and null and void and all rental monies are forfeited. Discourteous behavior or excessive noise may result in eviction of premises without refund.
· MAXIMUM OCCUPANCY - The maximum number of guests per unit is bases on the individual unit’s ability to comfortably and safely accommodate our guests. If maximum occupancy is exceeded, you may be asked to vacate the property and forfeit all rental payments.
· NO PETS ALLOWED - You will incur an additional charge for carpet cleaning, upholstery cleaning and flea spray should evidence of a pet be found. You may also be asked to leave the property or remove the pet immediately. Many associations have a strict no pet policy and they expect the rule to be followed.
· KEYS/POOL TAGS - Unit Keys - (Pool tags and Fobs when applicable). These are provided to our guests upon check-in. They are to be turned in to our office upon check-out. There will be a charge of $25 for every key or pool tag not turned in. Key Fobs at Harbor Landing have a replacement cost of $100.
· SHORTENED STAYS - If a reservation is shortened less than 30 days prior to arrival, the guest is responsible for full rents due.
· LOCK-OUTS - In the event you are locked out after business hours, call our office number at 837-0010 and retrieve the emergency on-call number. An agent will meet you at the property. A charge of $25 is payable directly to the agent.
· PARKING - If you are bringing a boat trailer, oversized vehicle, jet ski, more than one vehicle or a boat, you must notify our office to make sure the complex you are staying can accommodate you.
· NON-SMOKING - All our units are non-smoking. If evidence of smoking is found in your unit after departure you will be charged for sanitizing the room.
· DAMAGE WAIVER FEE - A Damage Waiver Fee is included in the gross rental rate. This is a non-refundable fee that will cover each guest for up to $1000 worth of accidental damage. Accidental damage MUST be reported to management during your stay to be considered accidental. Missing items are never considered accidental damage and will be subject to guest charge at replacement cost. Intentional damage of any amount is not covered under this policy and will be dealt with through conventional means of charging the guest credit card for the amount of the damages at replacement cost.
· CHECK-IN / CHECK-OUT - You must check-in at our office located at 842 Highway 98 East, Destin, FL 32541. (Some navigation systems use 842 Harbor Blvd). If you are arriving after 5pm you will find a key in the lockbox outside our office door. Please call our office in advance for the combination. Check-In is at 5 pm. On Saturdays we may experience slight unavoidable delays, we ask for your patience in this regard. We do not guarantee a 5 o’clock check-in. No refund will be given for any check-in that occurs later than 5 pm. CHECK-OUT is 10 am. No late check-outs allowed. If you have not checked out by 10:00 a late fee will be charged.
· PAYMENT POLICIES - A minimum rent payment of 30% is due within 10 days of initial reservation. If the advance rent is not received within 10 days of booking, your reservation will be cancelled. Reservations made 30 days or less prior to arrival will require a major credit card up booking and payment in full will be required. No refunds will be given for early departures.
· BALANCE DUE – the final payments must be made 2 weeks prior to arrival. Should cancellation occur anytime after final payment is made there will be no refund. We will only refund your advance/final rental payments if the property is rebooked for the same time period, less $25 cancellation fee.
· CANCELLATION POLICY - If a cancellation occurs no refund will be given unless unit is rebooked. If rebooking occurs the cancellation fee of $25 will be the only charge. ADVANCE RENT PAYMENTS or FINAL PAYMENTS are only refundable in the event of cancellation through CSA TRAVEL PROTECTION or if rebooked.
· TRAVEL PROTECTION INSURANCE - Travel Insurance is available through CSA Travel Protection. It is automatically calculated and added to your rental rate upon booking. The plan is optional but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE NO REFUNDS WILL BE GIVEN. Questions concerning CSA Travel Protection can be obtained by reviewing the certificate of insurance on their website http://www.vacationalrentalinsurance.com or calling 800-554-9839.
· MAINTENANCE / HOUSEKEEPING - Maintenance calls attributable to the tenants will be charged to the tenants. Owner or agent designated by owner may enter premises to make repairs (we will coordinate with tenants except in the event of an emergency situation). TV’s, Appliances, A/C’s or any items of an electrical or mechanical nature are not guaranteed. Repairs will be made as soon as possible. However, failures will not result in refunds or adjustments. Your vacation accommodations will be cleaned prior to your arrival and again after your departure. You should find your unit cleaned upon arrival. If you find that your unit is not cleaned properly please call us and we will have the maid service come and take care of the problem. No discount in rent will be given for unsatisfactory cleaning. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. MAID SERVICE FEES will be charged to your account if excessive cleaning is required. We respectfully request that you remember you are staying in someone else’s unit. Please give it the care and respect that you would give your own home. Linens are furnished. However, please bring your own beach towels and beach blankets, as linens are not to be removed from the unit. Guests will need to provide the own paper items and cleaning supplies. An initial set up of trash can liners, toilet paper and facial soap is provided. Extra items needed are the responsibility of the guest. If linens are found to be ruined, guests will be charged for the loss of linens. Please keep in mind that make-up, suntan oil and dyed linens are considered ruined.
DIRECTIONS / AFTER HOURS CHECK-INS:
If you are traveling from 98 over the Destin Bridge we are the 5th light on the right. Turn then onto Gulf Shore Drive.
If you are traveling from MidBay Bridge turn right onto Hwy 98 E and then go approximately 5 miles until you see Big Kahuna’s water park. We are the next light, turn left onto Gulf Shore Drive.
Turn off Highway 98 East onto Gulf Shore Drive. Turn immediately into the Shoreline Village Mall located directly on the left side of the road. Go to the back of the mall – look for the breezeway located in the 2-story building. We are in the middle with a sign posted on the back of our office with an arrow indicating our office. In the middle of the breeze way there is a Blue lock box next to our office door with a combination lock on it. Please line up the numbers between the red lines. Inside the lock box you will find an envelope with your keys, directions and passes to your property with your name posted on the outside of the envelope. Please call our office for the combination to the lock if you checking in after 5 or a major holiday.
